- Support
- Contact & Credits
Support
Contact & Credits
Get in touch with our team and learn about our services
Get In Touch
We’d love to help you, read your feedback, or implement your amazing ideas!
Email Support
Send us your questions, feedback, or feature requests via email.
Discord Community
Join our Discord
Connect with other Solid users, share projects, and get community support.
Professional Engineering Support
Need hands-on help with your project? Our vetted engineers are here to assist you.
🧑🏻💻 Hire a Real Engineer
30-minute session - $90
Get personalized help from a top-quality, talented engineer vetted by our team.
What You Get
Billing & Subscriptions
Need More Credits?
Visit Dashboard
Go to app.trysolid.com
Access Billing
Navigate to Billing section
Choose Option
- Subscribe: For regular usage with monthly/yearly plans
- Buy Extra Credits: For additional one-time credits
Important: Do not use the old Stripe links that were previously sent by email. Always use the current billing interface on the website.
Feedback & Feature Requests
We’re constantly improving Solid based on user feedback. Here’s how you can contribute:
How to Submit Feedback
Feature Requests
Share your ideas for new features or improvements via email or Discord
Bug Reports
Report any issues you encounter with detailed steps to reproduce
Success Stories
Share your amazing projects built with Solid
What We Look For
- Clear Problem Description: What challenge are you facing?
- Use Case Details: How would this feature help your workflow?
- Examples: Any reference implementations or similar tools?
- Priority: How important is this for your current projects?
Community Guidelines
Our Discord community is a place for:
Credits & Acknowledgments
Technology Partners
Solid is built on top of amazing open-source technologies and services:
- React & TypeScript - For robust frontend development
- Node.js - For scalable backend services
- PostgreSQL - For reliable data storage
- Prisma - For type-safe database access
- Docker - For consistent deployment environments
- Tailwind CSS - For beautiful, responsive designs
API Integrations
We support integration with leading service providers:
- OpenAI - For AI-powered features
- Stripe - For secure payment processing
- Resend - For reliable email delivery
- MinIO - For file storage and management
Open Source Contributions
Solid believes in giving back to the open-source community. We contribute to various projects that make our platform possible.
Privacy & Security
Data Protection
- Your Code is Yours: We never claim ownership of the code we generate for you
- Secure Processing: All data is processed securely with industry-standard encryption
- No Unauthorized Access: Your projects and data are private by default
Terms of Service
By using Solid, you agree to our terms of service. Key points:
- You retain full ownership of your generated code
- We provide the service “as is” with best-effort support
- Standard usage limits apply based on your subscription tier
- Professional engineering support is available for complex issues
Office Hours & Response Times
Support Response Times
Time Zones
Our support team operates across multiple time zones to provide global coverage:
- Primary: Pacific Time (PT) - 9 AM to 6 PM
- Extended: Eastern Time (ET) - 12 PM to 9 PM
- Community: 24/7 via Discord
Quick Tip: For the fastest response, join our Discord community where other users and team members are actively helping each other throughout the day.
Connect With Us
Website
Visit our main website
Follow us on X/Twitter
Connect on LinkedIn
Discord
Join our community
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